The Corporate Affairs Commission (CAC) has defended its newly launched Artificial Intelligence-driven registration platform—the Intelligent Companies Registration Portal (ICRP)—in response to user complaints about service disruptions and technical issues.
In a statement released on Sunday, CAC revealed that the ICRP now processes over 11,000 company registration and compliance applications daily, including 8,000 name reservation requests in a single day, a task that previously took at least two weeks under the old manual system.
The commission urged patience from users, especially legal practitioners and business owners, as it works to address early-stage technical glitches on the platform. The management emphasized that the challenges are part of the natural transition phase of implementing a major digital upgrade.
While dismissing allegations of poor service delivery and threats to Nigeria’s ease of doing business, CAC said the new system is already delivering faster and more cost-effective services, particularly by allowing users to reserve names before making payments—unlike the previous system where availability checks incurred fees regardless of outcomes.
The commission also highlighted the platform’s enhanced security features in compliance with the Data Protection Act 2023, including mandatory One-Time Passcodes (OTP) for every transaction, sent only to the original account holder’s phone or email. This, CAC explained, is to prevent unauthorized access, multiple suspicious accounts, or third-party interference.
Regarding registration delays tied to identity verification, the CAC attributed the problem to issues with the National Identity Management Commission (NIMC) and said it has since deployed alternative verification technologies to keep registration services running smoothly.
Additionally, the Commission is working on expanding its payment gateways to facilitate real-time payments, noting that it currently partners with platforms like Remita for stamp duty and service fees.
CAC said it now processes over 3,000 customer emails daily, a workload that prompted the move to automation, and assured users that feedback is being incorporated to improve functionality.
Reaffirming its commitment to improving corporate service delivery, the Commission called the ICRP a “customer-focused innovation” designed to meet international standards and boost Nigeria’s global ease of doing business rankings.
“Our mission is to establish systems and frameworks that stand the test of time,” the statement concluded.
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